Returning to normal life after the DANA devastation
Real case of a business owner who, after losing everything due to the DANA, was able to reopen her business thanks to a properly handled insurance claim.
Kerlyn saw how the DANA devastated her hair salon in just a few hours. Water everywhere, broken mirrors, unusable hair dryers, and products completely ruined. It was not just her premises: it was her livelihood, her effort, and her way of life.
A devastating loss for the business
The damage was total:
- unusable furniture
- professional equipment rendered useless
- products completely lost
- immediate inability to continue operating
The business had to close right away, with the economic and emotional impact that entails.
An insufficient response from the insurer
After the loss, the insurance company appeared quickly, but with more problems than solutions:
- minimal valuations
- poorly managed documentation
- lack of clarity in the claim file
The proposed compensation was not enough even to begin recovering the business.
The feeling was clear: injustice, helplessness, and abandonment.
Rebuilding the claim from scratch
At MataSeguros, the policy was analyzed in detail and the claim was rebuilt from the ground up.
The work focused on:
- correctly assessing all material damage
- documenting the real impact of the loss
- restructuring the claim with technical criteria
- defending the case before the insurer until the end
It was not about insisting, but about properly presenting the case.
The result: reopening after the DANA
The outcome was a fair, realistic, and sufficient compensation.
Thanks to this, Kerlyn was able to:
- repair her hair salon
- replace equipment and products
- reopen the business
- resume her activity after the DANA
Conclusion
This case shows that when an insurer does not respond as it should, a well-prepared claim can make the difference between closing permanently or starting again.
An inadequate initial response does not have to be the end of the road when the case is defended with technical expertise and knowledge of the process.
Are you in a similar situation after the DANA?
If your business has suffered damage and the compensation offered does not allow you to recover, a technical review of your claim may change the outcome.