My insurer won’t answer my calls — is everything lost?

Tell me if this sounds familiar:

When you were signing your insurance policy, everything was smiles. Your broker told you that all the paperwork was just a formality and that the only things that mattered were:

That the insurance you’re buying is a good investment.

And that they’ll always be there to help you.

But the moment you actually call your insurer… nothing but silence.

You bought insurance for peace of mind, to have someone backing you up in tough times. You pay your monthly premiums religiously, expecting them to be there when disaster strikes.

But the reality? Very different…

Imagine the Situation:

A flood (DANA) hits your home.

Your car gets damaged and dragged by rising water.

An unexpected fire at your neighbor’s house causes damage to yours.

You call your insurer or even the Consorcio, expecting them to do what they promised — but all you get is endless hold music, excuses, or outright refusals.

You start wondering why they are doing things so badly — why they don’t care about their clients.

The truth?

They do it on purpose. They play the waiting game because they know most clients will give up after a few refusals. That’s how insurers save money and boost profits.

So, What Can You Do If Your Insurer Doesn’t Respond?

First: don’t give up. I know it’s frustrating, but stay firm. Collect all the documents and evidence you can about the incident — that will be your weapon to fight back against these companies playing with your time and money.

Still, even with everything in order, fighting alone is hard.

Your insurer will put up so many obstacles that you’ll be tempted to give up — even when you know you’re right. That’s why it’s smart to have an ally who fights for you.

At MataSeguros, we’ve handled dozens of cases like yours.

We know how frustrating it is to deal with companies that break their promises and waste your time. That’s why we work relentlessly to get you the compensation you deserve — no excuses, no upfront payments. We care about one thing: results.