DANA events and the insurance compensation scheme: how to claim and avoid compensation errors

After a DANA or severe flooding event, many policyholders assume that compensation will be automatic. In reality, many claims are undervalued, closed too early or do not reflect the full extent of the damage.

This article explains how the compensation process actually works, the most common mistakes and what can be done when compensation is insufficient.

What the Insurance Compensation Scheme covers

The scheme covers extraordinary risks such as exceptional flooding or storms, provided a valid insurance policy with the corresponding surcharge exists.

Coverage may apply to homes, businesses, communities of owners and vehicles.

Why compensation is not automatic

Initial assessments are often based on limited information. If damages, installations or losses are not properly documented, they may be undervalued.

Advance payments and early claim closures

Advance payments are often granted to help policyholders cope with immediate expenses. Problems arise when advances are treated as final settlements and claims are closed without reviewing all damages.

Loss of profits is not automatic

Business interruption or loss of profits must be expressly claimed and properly documented. Many valid cases are never compensated due to missing requests or documentation.

Damage appearing after the event

Moisture, sediment and technical failures often appear weeks later. These damages must be documented and claimed even if they were not visible during the first inspection.

Conclusion

Understanding the process and reviewing the assessment is essential to obtain fair compensation after a DANA.

Is your compensation lower than expected?

We review compensation scheme claims and insurance assessments to determine whether there is still room for improvement.